DirectBaby.com strives to provide exemplary customer service and high quality products at the lowest possible prices. Below you will find our store policies. If you have any questions, after reading the policies below, please feel free to contact us directly.

Payment Methods

DirectBaby.com accepts Visa, MasterCard, American Express and Discover. 

Sales Tax

8.625% sales tax will be added to all orders placed from New York residents only.

Refunds

DirectBaby is committed to making your purchase process as easy and as pleasurable as possible. If you want to return an item, it must be new and in the closed box with all original packaging and instructions (open box items are not returnable unless they are defective), DirectBaby.com will accept returns within 30 days of shipment. Unless the item was proven to be defective, all returns will incur a 10% restocking fee, and the original shipping costs will be deducted from the refund amount. Refunds and credits will be issued in the original form of payment. Please note: Cribs are not returnable unless they are defective.

All of our products are covered by the original manufacturers’ warranty. We are glad to assist you in attaining warranty-related service or replacement.

Returns

We at DirectBaby.com want you to be fully satisfied with your purchase, and to shop with us in the future. For this reason, we allow product returns with their original boxes and documentation, for any reason up to 30 days after the purchase date. 
All returned products will be marked with your address, and with a copy of the receipt enclosed in the box. 

You would need to email us to returns@DirectBaby.com in advance that you are going to return the product. You would need to pay for the returned shipping cost back to us.

You would need to return the product in its original box along with all documents and parts.

As soon as we receive the product/s your credit card will be credited, minus the actual shipping costs.

Since these are baby products, we cannot accept products that were used.

If you refuse a shipment, UPS will return the order back to us, and we will bill you for both sides shipping costs.

Sorry, no C.O.D. Please send returned items with Sales Receipt to:

DirectBaby.com,Inc./Returns
2136 Mott Ave.
Far Rockaway, NY 11691

Shipping

DirectBaby.com offers FREE STANDARD SHIPPING for all orders over $100.00 in the Continental US only. For orders under $100.00 in the Continental US, a flat fee of $6.95 will be applied for standard shipping.  There will be a 10% (of product price) handling fee for all oversized cartons.

Most items ship from our warehouse within 5-10 business days.

Privacy Policy

DirectBaby.com Privacy Policy

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the DirectBaby.com Web site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information
• (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

• Name
• Address
• Phone Number
• (etc.)

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our Web site and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our Web site, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Web site from those we actually know are under 13, and no part of our Web site is structured to attract anyone under 13

How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting us directly. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us at:

DirectBaby.com

2136 Mott Ave.

Far Rockaway, NY  11691

Ph. /Fax:  (718) 471-2381

Customer Service

At DirectBaby.com we strive to make every customer experience pleasant and efficient. Please review the information below. If for any reason you don't find the answer you need, please call:

Customer Service 1 (718) 471-2381 or contact us via email at Service@DirectBaby.com

Returns
Returning a product to DirectBaby.com is a simple process. Please review our Policies section to ensure that you understand the terms and conditions that apply to all returns.

Product Warranty All products purchased through DirectBaby.com are covered by the original manufacturers' warranty. For warranty information or specific product questions, please contact the manufacturer directly.